(1) 6-hour rental: You can use a car for up to six hours between pick-up and drop-off.
e.g., Pick-up at 8:00 a.m. and drop-off by 2:00 p.m. on the same day.
(2) 12-hour rental: You can use a car for up to 12 hours between pick-up and drop-off.
e.g., Pick-up at 8:00 a.m. and drop-off by 8:00 p.m. on the same day.
(3) 24-hour (one day) rental: You can use a car for up to 24 hours between pick-up and drop-off.
e.g., Pick-up at 2:00 p.m. and drop-off by 2:00 p.m. on the following day.
If you would like to use a car for more than 24 hours, the additional daily rate will be charged for the extra day(s).
If your rental exceeds the scheduled drop-off time, you will be charged for a late return. Should you not call the drop-off branch in advance, you will also be charged specified penalty fees.
Mileage restrictions apply to sports car rentals. You will be charged if you exceed the restrictions.
You can include Collision Damage Waiver (CDW) in your rental contract. Should you get involved in a car accident during rental hours, CDW waives your responsibility for paying deductibles for property and vehicle damages. CDW will be charged on a daily basis.
At the time of pick-up, your vehicle will come with the fuel tank full. Please refill the tank to full when you drop-off, or else pay for the missing fuel at drop-off according to the specified fuel charge depending on mileage.
What do I need to pick-up a car?
Please bring valid driver's licenses/permits for all passengers who are scheduled to drive, and sufficient cash or a valid credit card to pay the rental fees.
Does the booking person have to be a passenger?
Yes. The person who rents a car must follow a booking procedure.
Is it possible to purchase a one-way rental?
Yes. You can drop-off a car with no charge at one of the branches (Sapporo Station North Exit, Chitose or Nango-dori) where you feel comfortable to return. If you would like to drop-off the car in Hakodate or Asahikawa, we offer a car return service (charged). Please note that the one-way rental or charged return service are subject to availability. Please ask the staff when booking.
Can I change the schedule or cancel the reservation?
Yes. Your pick-up branch will accept cancellations or itinerary changes by phone. Please call:
Sapporo Station North Exit Branch (+81-(0)11-737-5353)
Nango-dori Branch (+81-(0)11-861-5353)
Chitose Branch (+81-(0)123-40-5353).
Can I rent a car at New Chitose Airport upon arrival?
If you book a car at New Chitose Airport's service counter, you will pick-up your car at our Chitose branch. A shuttle bus will take you there (approx. 15-min drive).
Am I covered by car insurance if I have an accident?
Child seats are available without charge. Please ask when booking. For details, please go to "Child safety seats". Please note that there is a limited availability and you may not always have one as requested.
To Lease a Car
What is the difference between 'car rental' and 'car lease'?
Car rental is the service to rent a car for a relatively short term from a few days to a few months. When you rent a car for a few years for exlucive use, you lease a car.
Can I terminate a car lease contract at any time?
Principally, you cannot terminate the contract before the end of the contract period. Should you terminate the contract, you must pay a contract termination penalty.
Can I have a company name on the body surface or add optional parts to a leased car?
Yes. Please specify your request when making a contract (charged).
What should I do with a leased car when the lease term has expired?
You can choose whether to renew the contract with the same car, or make a new contract with a different car.