Payment and Cancellation Policy

Payments

If you return a car AFTER the scheduled drop-off time

You will be charged for the late return. Should you not call the drop-off branch prior to the late return, you will also be charged specified penalty fees.

Fuel

At the time of pick-up, your vehicle will come with the fuel tank full. Before drop-off, please refill the tank to full at a gas station, or else pay for the missing fuel at drop-off at the specified fuel charge depending on mileage.

One-way rental

If you would like to drop-off your vehicle at a different location from the pick-up place, please inform our staff when booking or at pick-up. You can drop-off a vehicle at any of our branches: Sapporo Station North Exit, Nango-dori or Chitose. You can also drop-off your vehicle in Hakodate or Asahikawa (this is an optional, charged service). Please ask the staff for details.

Deposit and cancellation

Principally, a deposit is charged for all reservations. The deposit will be applied to your total payment.

In case of cancellation

If you cancel the reservation, a cancellation fee will apply. Failure to appear within an hour after your scheduled pick-up time without notice, will result in the cancellation of your reservation. The cancellation fees are as follows: 　　　　　　　
To 7 days before pick-up N/A
From 6 days to 3 days before pick-up 20% of the basic rental fees
From 2 days to 1 day before pick-up 30% of the besic rental fees
Cancellation on the pick-up day / no-show 50% of the basic rental fees

※Note: The maximum cancellation fee is 6,000 JPY.

  • Special corporate fees are applied to business use and/or corporate customers. Please ask the staff for details.
  • ees and conditions may change without notice.
  • For fee details, please ask our branch staff.

GUIDE
Rental Procedure

Branches
Find a branch

  • New Chitose Airport Terminal

    New Chitose Airport Terminal
    New Chitose Airport Terminal
    BLDG, Bibi, Chitose

    Branch information

  • Chitose Branch

    Chitose Branch
    11-1, Mamachi 4-chome, Chitose

    Branch information

  • Sapporo Station North Exit Branch

    Sapporo Station North Exit Branch
    1st Floor, Marumasu BLDG No. 18, 1-5, Kita 7 Nishi 1, Sapporo

    Branch information

  • Nango-dori Branch

    Nango-dori Branch
    1-37, Nango-dori 3-chome Kita, Shiroishi-ku, Sapporo

    Branch information

Book via phone

0120-253-539

  • Open daily from 8:30 a.m. to 6:00 p.m., except the year-end and New Year periods.
  • For general information about renting a car, please call the reservation center.
  • For changing a rental schedule or canceling a reservation, please call the branch where the car is scheduled for pick-up.
  • This is unavailable to call from overseas. If you decide a pick-up branch, please call the branch directly to ask for information as well as to make, change or cancel the reservation.

Book online

Reservation form

Select a car model